Returns & Claims Procedure
If product is brought back with a fault, photographs of the fault must be sent to firstname.lastname@example.org with the following information.
Description of Fault:
Description of how the Customer wash / cared for the item:
Replacement or Credit:
Once you have got approval from us to receive either a replacement or credit, you may then contact the customer with the result and the faulty item can then be destroyed in-store and we will either send a replacement (if product still in stock) or refund (for you to pass onto your customer as you please).