Returns & Claims Procedure

If product is brought back with a fault, photographs of the fault must be sent to with the following information. 

Customers Name: 
Store Name:
Staff Name: 
Date purchased: 
Description of Fault: 
Description of how the Customer wash / cared for the item: 
Replacement or Credit:  

Once you have got approval from us to receive either a replacement or credit, you may then contact the customer with the result and the faulty item can then be destroyed in-store and we will either send a replacement (if product still in stock)  or refund (for you to pass onto your customer as you please). 

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